Returns & Exchanges

At Royal Roastery NOLA, we strive for perfection in every roast, but if your order isn't quite right, we are here to help. Due to the perishable nature of our specialty coffee, we offer returns on non-food items and replacements for any quality-related issues with our beans.

Return Process

• 1.
  Contact Support

  Email our customer service team within 14 days of delivery with your order number and a brief explanation of the issue.

• 2.
  Provide Documentation

  For damaged goods or quality concerns, please attach a photo of the product and its packaging to help our roasting team investigate.

• 3.
  Receive Authorization

  Our team will review your request and provide a return authorization number or confirm your eligibility for a fresh replacement.

• 4.
  Resolution

  Once approved, we will issue a full refund to your original payment method or ship out a replacement batch of coffee within 48 hours.